Service With A Smile
On Sunday afternoon I purchased a new to me old car. Individuals like Russell Kanning have shown us what will happen if one fails to acquire the proper papers from the government before driving, and like a good little citizen I planned on registering my car directly after work on Monday. I commute to work early in the morning, but I often am able to make it back to Keene by 4:45 pm, giving me just enough time to make it to City Hall by 5.
After work I drove straight to City Hall, but was alarmed to find the doors locked. Looking up I saw the operation hours written on the glass door “Monday - Friday 8am-4pm.†I wondered how I would be able to make it back in that time slot, as my work overlaps those hours. It was then that I spotted what appeared to be a friendly looking bureaucrat open a near by door, but when I asked her if she could help me she said “No, we’re closed. Come back between 8am and 4pm.†I told her that I work those hours, and asked if there was another way for me to register my car. She told me “I cannot help you, we’re closed.†I asked if someone could register my car on my behalf, but she shut the door in my face, locking it behind her.
Is this the way city service people should treat tax payers? The bureaucrat I spoke with would likely lose her job if she worked for a private business, but the government has a monopoly on car registrations so customer service is not a priority. The government knows that everyone who wants to drive a car must go through them, no matter how poorly they treat people.
