Power Company Cuts Power… Woman Dies

June 28, 2010 by
Filed under: Issues, News 

A loyal Free Keene subscriber sent me this article about a New Hampshire grandmother who died as a result of National Grid electric disconnecting her power for an unpaid bill.  I agree the article is something worthy of discussion/dissection by those of us who philosophize about the ideas of a society without a coercive violent monopoly.

53-year-old New Hampshire grandmother Kay Phaneuf died this weekend after National Grid cut her power over an unpaid bill. Phaneuf suffered from a heart condition that required her to sleep in an oxygen tent and use a plug-in oxygen machine.

I personally do not think the power company did anything wrong.  I also personally think that this death was tragically needless  and could have easily been avoided had Mrs. Phaneuf communicated her medical situation and/or asked for help.

Your thoughts?

  • NonEntity

    I agree. It is sad. It also reflects an apparent lack of this woman's taking responsibility for herself by, as you suggest, asking for help. If the grocery store would not provide her with groceries because she would not pay for them, how would it be any different than this situation?

    As I've said elsewhere, the idea of "rights" is a false idea. It is a unilateral claim against others. We don't have rights unless we engage in a contract with someone. This woman may have thought she had a "right to life." She didn't, as this situation proves. We're all here by chance, by the grace of nature, and we can only thrive by treating each other with respect and cooperation. Love is another word for it.

    - NonE

  • Gabe

    This is interesting. According to the link: "The Public Utilities Commissions has asked the company to produce a slew of records, and is working to make sure that other utilities adhere to their own procedures so that no other customers die such thoroughly avoidable deaths."

    So, what if the Public Utilities Commission determines from their review that the power company did, in fact, do something wrong? And that this injustice otherwise would not have been discovered without the PUC's inquiry?

    @NonE – she did enter into a contract with the power company.

  • Lord Metroid

    A contract isn't something set in stone, ask any chinese and you will know a contract is merely the first agreed upon common ground. A contract is simply a codified agreement and so can be changed at any time when the parties previously in agreement do not agree anymore.

    Anything else would be authoritarian and a form of voluntary slavery.

  • JW

    Wow.

    You people are fucking monsters.

  • Paul

    Did the power company know she had vital equipment running?

    Obviously, if they did, this situation should have been handled far differently. Even if the power company did not want to provide services charitably, they should have made the situation very public, and certainly someone would have stepped up.

    I doubt the power company knew … I mean, who's so heartless as to throw the switch on someone like that?

  • Bradley Jardis

    Wow.

    You people are fucking monsters.

    Would you please elaborate on that?

  • http://OnLifeAndLiberty.com Erik Voorhees

    Refusing to provide someone service because they refuse to pay is completely legitimate. The power company did nothing morally wrong (other than being a government monopoly-protected entity, of course =)

    JW- would you care to explain your position that "you people are fucking monsters?"

    Are you suggesting, JW, that the power company has an obligation to provide resources to those who refuse to compensate them for the work?

    If the lady had told the company that her life would be in danger if the power went off, I would hope that the company would work with her to resolve the situation. However, they are under no moral obligation to do so if she refuses to pay.

    Tragic, to be sure, and I feel terrible that the lady died as a result of her choices.

    -Erik

  • Bradley Jardis

    JW- would you care to explain your position that “you people are fucking monsters?”

    I hope he comes back and elaborates like you and I have asked that he do.

    Many people quickly push away libertarian-ish ideas because people think that the likes of us are heartless.

  • Paul

    Also, what did this lady do during blackouts?

    If I receive a vital service, like insulin shipments, for example, I need to take steps to insure there's backup. Yes, if the power company knew, they obviously should have handed the situation far differently, but ultimately, ensuring that I receive the services I need is my own responsibility.

    If she's in financial trouble, she needs to reach out. I know, if she was truly broke, that I'd have chipped in to help pay her electric bill.

  • http://facebook.com/chasevicari chasevicari

    Did Mrs. Phaneuf have the physical strength to check her mail? This lady sounded like she was getting toward her end anyway. I hope others learn from this so it isn't in vain. Communicate!

  • Bradley Jardis

    If she had the strength to feed, bathe, and maintain her oxygen… she should have had the ability to check her mail.

    If she didn't and someone else was caring for her… they should have been responsible for checking her mail.

    If someone else was responsible for her basic needs and they neglected this particular necessity, they could be subject to criminal liability.

  • http://webryders.net Nick Ryder

    I would have my oxygen machine on a battery backup. They aren't that expensive and power can be lost for any number of reasons.

    Sounds like, sadly, she was putting faith in a failiable system, and compounding that problem by not paying bills.

  • http://www.homelandstupidity.us/ Michael Hampton

    Too many unanswered questions. The <cite>Globe</cite> article seems to indicate that her husband was also her caregiver.

    What really bothers me here is that neither of them seems to have paid any attention to the piles of mail that National Grid sent them, or had any care about paying the bills. Did they think that because she "needed" the electricity that they could just get it for free forever?

  • Gabe

    Paul – I suppose she could have had a backup power source. But, those usually only last 6-8 hours, or something around that.

    If the power was cut at, say, 3PM, she might have suspected it was a real blackout and just went to bed. Then, her backup power source failed sometime overnight.

  • jw

    I'm patently aware of your "libertarian" philosophy. I don't buy it. You're like any other conservative ideology that is seeking a moral justification for selfishness.

    The company dropped the ball, plain and simple, and rushing to their defense because of some idiotic notion of "market principals" is just disgusting. A woman has died, but you continue the clarion call of rugged individualism using asinine analogies like grocery shopping. The woman's medical condition was clearly marked on her account, but the company has an expiration date for such claims?

    How the hell is that justifiable?

    Yes, you are monsters. Because in a huge example of irony, you've extracted the human element from this tragic demonstration of coercive force (pay or die) and made excuses for it.

  • Paul

    I’m patently aware of your “libertarian” philosophy. I don’t buy it. You’re like any other conservative ideology that is seeking a moral justification for selfishness.

    Actually, I'm quite happy to help others. I donate hundreds per month to charity. What I don't appreciate, is having violence threatened against me in order to force me to fund organizations and programs that are at best colossally wasteful, and at worst highly immoral, even murderous.

    The fact that someone doesn't appreciate you jamming your personal preferences down their throat doesn't mean their selfish, it just means they don't share those preferences. I'd be happy to help fund scholarships for poor students to attend private schools, for example — but if I don't send cash to the government school, which I find ineffective, wasteful, and damaging, men with guns will come to steal my house out from under me.

    The company dropped the ball, plain and simple, and rushing to their defense because of some idiotic notion of “market principals” is just disgusting. A woman has died, but you continue the clarion call of rugged individualism using asinine analogies like grocery shopping. The woman’s medical condition was clearly marked on her account, but the company has an expiration date for such claims?
    How the hell is that justifiable?

    I don't know enough of the details of the situation, but I agree that it seems like they dropped the ball. Surely there must have been some way to ascertain the situation for sure, before shutting off power. A public notice perhaps, look for relatives or acquaintances, if there's a landlord ask them, etc.

    Yes, you are monsters. Because in a huge example of irony, you’ve extracted the human element

    I think it's very sad, and best efforts to avoid something like this should have been made on all sides. I don't know why you say, "you've extracted the human element". It's a tragedy, no doubt.

    from this tragic demonstration of coercive force (pay or die) and made excuses for it.

    Be careful now. There's a big difference between refusing goods or services to a person if they don't pay, and actively attacking them. Again, by this standard, you could say grocery stores are extorting money from you, as are drug stores, landlords, home builders, personal caretakers, the water company, etc.

    These people provide valuable goods and services, and they have every right to expect to be compensated for their work. You can't demand that everyone else provide you with everything you need in life, while you do not provide for others.

    Other people are not your slaves.

  • Bradley Jardis

    I find it funny that we, the people unwilling to send men with guns to support violently funding things, are the "monsters" in this situation.

    I would have personally paid this woman's bill alone if I had known this was going to happen. I'm just unwilling to violently force someone else to do it.

    JW, thank you for posting here and expressing your opinion.

  • jw

    Your proposition, much like most of the libertarian argument, fails to take into account the unequal distribution of wealth and property. Abstaining from popular programs in favor of private ones would lead an already embattled educational system into the gutter along with anyone who couldn't afford to remove themselves from it. How is this not coercive?

    I'm glad you at least understand the human element involved. I was perhaps hasty in my denunciation, but are we not both here because of passionate beliefs?

  • Paul

    Your proposition, much like most of the libertarian argument, fails to take into account the unequal distribution of wealth and property. Abstaining from popular programs in favor of private ones would lead an already embattled educational system into the gutter along with anyone who couldn’t afford to remove themselves from it.

    I completely disagree. Competition improves quality. Imagine if they eliminated all restaurants in keene but one, and then forced everyone to go there once per week, whether they wanted to or not? Do you think the service and quality at that restaurant would improve, with no choice? What do you think would happen to prices? What about all the people who don't like that particular style of food?

    Free choice is vital to accountability. Whenever you have a forced monopoly, by the government or otherwise, accountability goes out the window. You can get a far, far better education for far, far less than the 13-18K per year per student spent in Keene — the only reason they get away with providing this inferior service for a very high price, is because people are forced to pay for it, and not allowed to take their kid and their money elsewhere.

    At the very least, as an intermediate step, allow people to take the money that would go to the government education, and send their kid somewhere else, if they prefer. This would have happened long ago if people's priority really was quality of education for kids.

    How is this not coercive?

    I believe you're using the word "coercive" inaccurately in a lot of cases. "Coercion" means somebody threatening violence against another, in order to force them to behave a certain way.

    If a person is in a difficult circumstance, simply because they lack means, that's certainly something we should all work to avoid, and help them out of, but that doesn't mean someone's coercing them.

    I’m glad you at least understand the human element involved. I was perhaps hasty in my denunciation,

    Understandable. I could see how a couple of the comments could have sounded a little unfeeling.

    As you say, it's important not to reduce things to purely an intellectual exercise, but rather to remember that real people are involved, to value their well being very highly, and to do one's best to help the situation.

    but are we not both here because of passionate beliefs?

    Yep, and thanks for being willing to have a conversation :) .

  • http://www.nolanchart.com/author677.html Chaz Munro

    I’m patently aware of your “libertarian” philosophy. I don’t buy it.

    I imagine you don't, you say you're "aware" but I'll bet you're not able to tell the difference between it and any philosophy you don't agree with.

    You’re like any other conservative ideology that is seeking a moral justification for selfishness.

    And there it is. "Conservative", the extra wide brush you use to paint all those that don't toe the party line of redistribution and theft of what everyone else has, throw it down a rat hole, then mindlessly claim you did poor people a favor by KEEPING THEM poor and dependent forever.

    The company dropped the ball, plain and simple, and rushing to their defense because of some idiotic notion of “market principals” is just disgusting. A woman has died, but you continue the clarion call of rugged individualism using asinine analogies like grocery shopping. The woman’s medical condition was clearly marked on her account, but the company has an expiration date for such claims?
    How the hell is that justifiable?

    Was it? The market that you so casually bash would present solutions and plenty of them, the poor would be helped, yet you ignore that too. Your system of the state who gave them the energy monopoly in the first place, eliminated those choices, those means of helping her and others like her survive. Don't go blame us and then act as though people are just too stupid to see through you and your lies.

    Yes, you are monsters. Because in a huge example of irony, you’ve extracted the human element from this tragic demonstration of coercive force (pay or die) and made excuses for it.

    No, you just dishonestly ignored the part where people who love freedom and liberty, presented alternatives to that woman dying like she did. Why would you hide such an important thing? You likewise ignored the very important part of it where her caretaker refused to pay the bill while also refusing to make any mention of you paying it yourself. You didn't dig deep in your pockets to save her life. Does this make you a "fucking monster" or does your cage where you lock away logic and your politically correct liberal mindset exempt you & make you better than all of us? Please do tell.

    You however support the system of force, theft and yes, murder that is part and parcel of exactly what government is. It creates much more death and suffering than the ways of peace and true human progress can repair. We have offered a better way yet you are so deeply in love with the misery that destroys us all that you automatically dismiss that would actually bring people up. Your infatuation with tearing the "haves" down, lays waste to your reasoning and brings ruin upon those who you should be thanking profusely for each and every improvement in the quality of your life. Ingrate.

    Spin it in any direction you wish but we are still the good guys. You just conveniently ignore it when we more than prove that we are the representatives of good. Of course you are not the first person to call us what you are or blame us for the sick policies that you endorse yet we humanely reject, and I'm sure you won't be the last.

    We're plenty tough to survive any name calling you can haphazardly sling our way.

  • http://OnLifeAndLiberty.com Erik Voorhees

    JW- I appreciate you taking the time to back up your earlier post.

    It seems some facts may be in dispute or unknown. I'm not sure if the power company knew about her condition. However, even if they did know, and they sent warning of the overdue bill and the resulting consequences, I would not blame them for cutting off the power.

    The company is not responsible to her when she breaks her end of the contract, just as she wouldn't be responsible to pay her bill to the company if it broke its end of the contract.

    Would it be okay if, say, some of the power company employees were starving due to lost wages and thus forced the lady to pay them even when no power was being sent to her? Of course not.

    To suggest that the power company should continue powering the lady's home is to say that workers and/or owners at the power company should be compelled to work without pay. This is called slavery. No person should be subjected to slavery for the benefit of someone else (unless its some type of reparation for past aggression which clearly was not the case here).

    Please remember that it is not "market principles" that are being defended here. There is no reason to convolute the argument in such a way. What is being defended here is the principle of liberty. The fact that a free-market situation occurs when one respects this principle is irrelevant (though extremely fortunate, in my opinion).

    Regarding the "unequal distribution of wealth" argument… let me pose a question to you. Should wives be distributed in an egalitarian fashion? To be sure, some men have better wives than others, and would it not be more equitable to forcefully distribute them in a more "socially responsible" manner?

    You may shrug off my question as preposterous… but I'd encourage you to consider that precisely the same preposterous situation occurs when you try to forcefully distribute property. Also, please don't misconstrue my hypothetical example as equating women with property. Of the two of us, I'm the one who doesn't believe in slavery, in whole or in part.

    Again, I do appreciate you coming back to comment.

    -Erik

  • Gabe

    JW – thank you for bringing your thoughts to the table. I mean that. While I agree with some of the things you mentioned, I'm a little confused about some of the others. For example:

    The company dropped the ball, plain and simple ….. The woman’s medical condition was clearly marked on her account, but the company has an expiration date for such claims?

    I didn't see this anywhere in the article that was linked to in the original post above. In fact, I got the impression that there wasn't any medical condition known to the power company, and that they considered it nothing more than a routine shut-off for someone who didn't pay their bills. Are you aware of something to the contrary? If so, please share this info with me (and everything else). That would certainly change my opinion of the story.

    Abstaining from popular programs in favor of private ones would lead an already embattled educational system into the gutter along with anyone who couldn’t afford to remove themselves from it.

    Is this something you believe, or something you think others reading these comments believe? If you believe the government educational system is "embattled" and heading towards "the gutter", can you share why you think this is? We all pay plenty in taxes to the system, right? The federal, state, and local governments all spend thousands of dollars a year per student, right? So what's going wrong, in your opinion, and why?

  • http://www.tullyspage.blogspot.com Thom Simmons

    I disagree with the author's position, while retaining my self-identification as a philosophical libertarian, for the following reason:

    Most Libertarians have done a very good job explaining the dangers of coercive authority. The mistake that is constantly made, however, is the application of these dangers ONLY to government entities; the fact is, private corporate entities can exercise coercive power that is just as liberty-restrictive as any government, and the effect on the citizenry is just as opporessive and deadly. the fact is, utility companies are monopolies, and the citizens have no real choice in electricity providers. The Market Power is terribly skewed, and standard consumer-producer relationships do not exist.

    Libertarians need to get their heads out of the ideological ivory tower, and look at how the reality of their theories plays out in real life. The theories are SOUND, but they are often applied with such a blind eye that they lose their validity.

  • Bradley Jardis

    the fact is, utility companies are monopolies, and the citizens have no real choice in electricity providers.

    …. because of the state.

  • http://www.tullyspage.blogspot.com Thom Simmons

    "..because of the state…"

    Not necessarily. Electricity production is almost unique among producers. For almost ANY product, producers experience dimishing marginal returns when they get too big and try to 'dominate.' This enables new start-ups to engage in competition. Electrict production, however, experiences Economies of Scale: the more electricity they produce, the lower the cost of each additional kilowatt hour to produce. There is a natural growth towards monopoly status based on costs incurred. Once the monopoly is established, it is in the position of charging abnormally high prices, while competition is virtually impossible.

    Most states 'created' monopolies for two reasons: first, to make sure that society benefitted from the low per-kilowatt-production costs associated with monopoly producers WHILE preventing the inevitable price increases associated with monopoly status (hence, public utility commissions)…

    And second, because it makes no sense for 10 different companies to EACH by stretching utility wires down every street.

    There IS an alternative, and that is the Maine Deregulation model, whereby the wires and power grid are all owned by the state-granted service monopoly, Central Maine Power. However, residents and businesses are permitted to contract with *any* of the electric generators in the state for the best 'deal' based on their usage.

  • Paul

    I've heard a lot about microgenerators as a possibility. I'd like to see more people generate their own electricity — perhaps hydro, solar, or wind, and sell it to their neighbors.

  • Mark

    I see the debate go back and forth and sideways and back the other way. I can't seem to fill in the missing details… yet

    - if the lady needed an oxygen tent who's to say she could even feed herself? Could she read? We are talking about a lack of oxygen the most vital bit of sustenance a person needs… and without that who knows how a person is affected?

    - her caregiver bears some responsibility. how much I am unsure

    - maybe she wanted to die. ever consider that? if this is the case then nobody is at fault. Also if this was true would any libertarian deny her that? I wouldn't.

    My gut feeling is her caregiver has some vital info to add. How about finding a way to encourage the power company to send someone over to talk to the customer if they notice A) the medical thingy on the account and B) note there has been no response to the bills. But I definitely would not make a law to accomplish that. Either way I think accountability by the power company needs to go up. Also I am sorry the woman died. Other than that I am completely unsure!

    Thanks

  • Marty

    1. The power company did nothing morally or ethically wrong, even if they knew of her condition. She voluntarily accepted their services and agreed to pay compensation for them. She ceased to pay the agreed-upon compensation, and the services were stopped. No more coercive than a grocery store refusing to give you a free loaf of bread. Could the power company have handled this differently? Yes. Were they obligated to? No.

    2. The responsibility lies with her or her caregiver to ensure the uninterrupted flow of oxygen. if she or her caregiver could not afford to pay the bills, they should have sought help.

    3. If asked, probably anyone here would have chipped in. We don't object to helping people. We object to being forced to help people against our will.

    4. Yes, it's a tragedy. Yes, it was completely avoidable. But you know what? We don't get pissy at gun or ammunition manufacturers when someone shoots themselves in the head whilst cleaning their gun, because it's clearly the victim's own fault. In my mind, it's the same case here: She could have sought help, either from the power company or her friends and neighbors, but she didn't. If you ask me, that's just as negligent as not checking the chamber before looking down the barrel.

  • Sandy

    Several things trouble me about this story. First, the bill went unpaid for at least two months. Several late notices and shut off notices were sent out and ignored. The woman didn't have a backup battery even tho most equipment of this type has this in the event of a power outage. Neither she nor any caregivers kept her records up to date with the power company. To me this sounds like a potential suicide or negligent homicide. She and/or her husband KNEW they didn't pay the pill and had to KNOW the power would be shut off and that it would result in her loss of oxygen and lead to death…yet NOTHING was done: the bill wasn't paid: why not borrow? She was supposedly well liked and popular, someone would have loaned her the money, payment arrangements weren't made, phone calls begging to keep the power on as a result of her medical needs were not made, she wasn't moved to another home of a friend, family member, etc., again, she was popular and well liked, someone would have put her up. Why was NOTHING done to either pay the bill, notify the company, or get her to a different location until the bill could be paid? Why?

  • Sandy

    In answer to speculation: The power was shut off at approximately 9:00a.m. and her husband found her an hour later at approximately 10:00 a.m. So, there was no backup power supply, or it wasn't working. This is almost unheard of based on my own experience as a CHHA. Of course, it's unheard of to a)not make sure your power bill is paid even if you have to beg, borrow, or steal if your life depends on the electricity to run needed medical equipment, and b) not keeping your records up date with the power company if your life is dependent on electricity to run medical equipment….those records are necessary as a power outage in your area can occur at anytime, not just as a result of lack of payment. The company needs to know where the greatest need for electricity is in the event of a power outage….so why were they not kept up to date? Why? This is negligence at best. Period.

  • Bradley Jardis

    Excellent points Sandy.

    I’d like to reiterate that I would have paid this woman’s bill on my own if I knew I could have saved her life. I think that JW’s logic is quite flawed in accusing me and others here of being monsters.

    JW, do you understand the flaw in your logic? We want to help people… we just don’t want to be forced to by men with guns.

  • Paul

    It actually could be a possible murder by the caregiver, if the caregiver intentionally neglected the bills.

    If the power company knew the woman’s condition, and flipped the switch anyway, without even making the situation highly public, so people could come to her assistance, I would want nothing to do with this electric company in the future. I would boycott this evil organization, and encourage others to do the same. I highly doubt this is what occurred, though.

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